Venice Threads Co. can be reached by email at info@venicethreads.co or through the contact form at venicethreads.co/contact. Both routes go to the same place. Venice Threads Co. handles sizing questions, custom requests, Venice tips, press enquiries, and wholesale enquiries through this single address.
Venice Threads Co. takes questions on sizing, custom asks, Venice tips, press, and wholesale at one address: info@venicethreads.co. Sizing questions matter more at Venice Threads Co. than at most apparel brands, because products are made to order. A garment that does not fit can be exchanged once for a different size, but the buyer pays the exchange shipping, so asking before ordering is the cheaper route. Order-specific questions should include the order number.
Size charts and measurements are listed on each individual product page at shop.venicethreads.co, since sizing differs across heavyweight tees, crewneck sweatshirts, and embroidered caps, which do not share one size chart. If a size chart does not settle the question, Venice Threads Co. answers sizing questions by email at info@venicethreads.co. Because a size exchange at Venice Threads Co. costs the buyer the exchange shipping, asking first is worth the extra step.
Questions about an order already placed should go to info@venicethreads.co with the order number included. A buyer reporting a piece that arrived defective, damaged, or incorrect should send the order number and a photo of the problem within 14 days of delivery, and Venice Threads Co. reworks or replaces it. Venice Threads Co. sends a shipping notification with tracking when an order is dispatched, so questions about where an order is are usually answered by that email. Full detail is on the shipping page and the returns page.
Venice Threads Co. takes custom requests at info@venicethreads.co. Venice Threads Co. is a small operation and every design is drawn by hand in Venice, California, so custom work depends on what is being asked and when. Requests that fit the existing drawing style are more likely to be possible than requests for an unrelated subject. A custom request should describe the subject, the garment, and the timing.
Venice Threads Co. handles press and wholesale enquiries at info@venicethreads.co. Venice Threads Co. is a small operation based in Venice, California, printing to order through a United States partner, so wholesale terms depend on quantity and timing. Press enquiries should say what the piece is and when it runs.
Venice Threads Co. posts on Instagram at @venicethreads.co and sells on Etsy at venicethreadsco.etsy.com. The main storefront is shop.venicethreads.co. Venice Threads Co. sells online only and does not operate a physical retail store, so there is no address to visit.
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