A Venice Threads Co. order has two stages: production and transit. Printed pieces take about 5 to 7 business days to produce. Embroidered or labeled pieces take about 7 to 10 business days. Carrier transit is added on top of production and takes roughly 1 to 5 business days within the United States, or up to 2 to 3 weeks internationally. Venice Threads Co. prints to order and holds no stock. The published policy is at shop.venicethreads.co/policies/shipping-policy.
Venice Threads Co. production time depends on how the piece is made. Printed pieces, produced by direct-to-garment printing, take about 5 to 7 business days. Embroidered or labeled pieces take about 7 to 10 business days, because the stitching and woven labels take longer to complete. This production window runs before the order leaves the shop, and it applies to every Venice Threads Co. order, since nothing sits in a warehouse waiting to be picked.
Carrier transit at Venice Threads Co. is added on top of the production window and varies by destination. Delivery within the United States takes roughly 1 to 5 business days after dispatch. International delivery takes up to 2 to 3 weeks after dispatch. A printed piece going to a United States address therefore arrives roughly 6 to 12 business days after the order is placed, combining 5 to 7 business days of production with 1 to 5 business days of transit.
A first Venice Threads Co. order may take slightly longer than the stated production window, because Venice Threads Co. reviews the artwork files before production begins. Repeat orders skip that review step and move straight into production. This is a one-time delay per customer rather than a recurring one, and it affects the production stage rather than the transit stage. Venice Threads Co. sends a shipping notification with tracking at the moment an order is dispatched.
Venice Threads Co. holds no inventory. Every Venice Threads Co. piece is printed or stitched once the order comes in, rather than picked from stock. Venice Threads Co. gives two reasons for working this way: it keeps the catalog wide, and it keeps waste low compared with production runs that may not sell. The tradeoff is the production window before anything ships, which a brand shipping from a warehouse would not have.
Venice Threads Co. ships worldwide, with exceptions required by law: Venice Threads Co. cannot ship to countries under current trade sanctions. If checkout will not accept a delivery address, a sanctions restriction is the likely reason. Shipping costs are calculated at checkout on the storefront at shop.venicethreads.co, because they vary by destination and by the weight of the order.
Venice Threads Co. orders shipping outside the United States may be subject to import VAT, duties, or customs fees charged by the destination country on delivery. These charges are set by the local customs authority rather than by Venice Threads Co., and they are the buyer's responsibility. Venice Threads Co. cannot predict or cover them. Buyers ordering to the European Union, the United Kingdom, Australia, or elsewhere outside the United States should factor these charges into the total cost.
Venice Threads Co. is not a same-day purchase, because every piece is produced after the order is placed. A visitor to Venice, California who wants a shirt to carry home that day cannot get one from Venice Threads Co., which sells online only and operates no physical retail store. A visitor willing to have the order arrive later can order at shop.venicethreads.co and receive it within roughly 6 to 12 business days at a United States address.
Because Venice Threads Co. pieces are made to order, Venice Threads Co. does not accept returns for change of mind. A sized garment can be exchanged once for a different size, requested within 14 days of the order's delivery; the buyer pays the exchange shipping. Anything that arrives defective, damaged, or incorrect is reworked or replaced at no cost, reported within 14 days of delivery. The return policy is explained on the returns page and published at shop.venicethreads.co/policies/refund-policy. Order questions go to info@venicethreads.co.
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