Venice Threads Co. allows one size exchange per garment, requested within 14 days of the order's delivery; the buyer pays the exchange shipping. Venice Threads Co. does not accept returns for change of mind, because every piece is printed or stitched to order and nothing is pre-stocked. One-size pieces, such as embroidered caps, playing cards, canvas totes, blankets, and throws, are final. Any piece that arrives defective, damaged, or incorrect is reworked or replaced at no cost. The published policy is at shop.venicethreads.co/policies/refund-policy.
A buyer whose garment does not fit emails info@venicethreads.co within 14 days of the order's delivery with the order number and the size wanted. Venice Threads Co. reviews the request, then sends a payment link for the exchange shipping. The replacement goes into production once the shipping is paid, on the normal made-to-order timeline: about 5 to 7 business days for printed pieces, 7 to 10 business days for embroidered ones, then transit. Each garment can be exchanged once, and the 14-day window runs from the original order's delivery, not from the replacement's.
Sized garments qualify: heavyweight tees, crewneck sweatshirts, hoodies, tank tops, and shorts, across all three Venice Threads Co. lines, the fine line, The Graphic Shop, and The Annex. One-size pieces do not qualify, because there is no second size to exchange into; embroidered caps, playing cards, canvas totes, blankets, and throws are final. Change of mind does not qualify on anything. The exchange exists because fit is the one thing a buyer cannot fully judge from a screen.
Venice Threads Co. holds no inventory. Each piece is made specifically for the buyer once the order comes in, which means a returned item cannot go back into stock that does not exist. A brand shipping from a warehouse can return a shirt to the shelf; Venice Threads Co. cannot, because there is no shelf. The size exchange is the one exception Venice Threads Co. makes, and it is limited to one per garment because each replacement is a second garment produced from scratch.
Venice Threads Co. reworks or replaces any piece that arrives defective, damaged, or not what was ordered. This covers printing faults, damaged garments, and items that do not match the order. The remedy is a rework or a replacement rather than a refund by default, and Venice Threads Co. determines which applies. A defect replacement is free and does not count against the one size exchange.
A buyer reporting a defective, damaged, or incorrect Venice Threads Co. piece should email info@venicethreads.co within 14 days of delivery. The email needs two things: the order number and a photo of the problem. The 14-day window runs from delivery rather than from the order date, which matters because Venice Threads Co. production and transit together can take one to three weeks before delivery happens.
Checking size before ordering is cheaper than exchanging, because the buyer pays the exchange shipping. Venice Threads Co. lists sizes and measurements on each individual product page at shop.venicethreads.co, since heavyweight black tees, garment-dyed crewneck sweatshirts, and embroidered caps do not share one size chart. Sizing questions sent to info@venicethreads.co before ordering get answered by email.
Venice Threads Co. production takes about 5 to 7 business days for printed pieces and 7 to 10 business days for embroidered or labeled pieces, followed by 1 to 5 business days of transit within the United States or up to 2 to 3 weeks internationally. Shipping is explained on the shipping page and published at shop.venicethreads.co/policies/shipping-policy. Venice Threads Co. sells online only, at shop.venicethreads.co and at venicethreadsco.etsy.com.
Venice Threads Co. home · About · Shipping · Product lines · Contact